Tag Archives: phone

LG IPECs Tips and Tricks

Things I’ve had to pick up from working with an LG IPECs phone system.

1) Default Phone Password is: 147* (for when prompted when you first take them out of the box).

2) Setting up an additional phone.
– Make sure that DIP switch 3 is set to ‘on’ to allow additional handset registration.
– On another phone Go to ‘Trans/PGM’ -> [7] Supplementary -> [8] Network Config to see how the system in setup (handy for finding VLANs and such).
– Plug in the new phone and set the settings similar to the current one, just using a different IP address.

2) Voicemail.
– Voicemail is setup as a Hunt Group, the station has to call into that Hunt group and provide a Password, the password is the extension number, followed by the code found in the Authorization Code Table (227).
If the code was 111, the password for Extension 246 would be 246111

– Voicemail can be sent to email. Here is a document outlining how to do it: http://www.ariatech.com.au/uploaded/File/iPECS/QHG-KB/Q522_VSF_to_Email.pdf

3) System Speed Dial / Public Directory.
– Nobody likes bashing in a bunch of contacts on the desk phone. They can instead be updated via the ‘System Speed Dial’ screen in the Web management tool, found under ‘System Data’ -> ‘System Speed Dial’

4) Changing Extensions around.
Update the extensions in Flexible Station Number(PGM 105)
And don’t forget the Flexible DID table (Flexible DID Conversion(231))

LG-Nortel LDK-300 Phone not allowed to call external numbers

I had a strange phone extension that after lifting the handset, pressing 0 to the get the outside line and dialing the 2nd digit a message on the screen would appear ‘ACCESS DENY’.

It turns out it was a COS issue.

To fix it:

  • Lift the handset and then press ‘TRANS/PGM’
  • Then select option ‘[2] COS / SMS SERVICE’
  • Then select option ‘[2] COS RESTORE’
  • I had ‘ENTER CURRENT PASSWORD’ appear on the screen. How to find that is listed below
  • Enter the password for the station and press the ‘HOLD / SAVE’ button.
  • ‘PROGAM’ Appears on the screen, hang up

To piss off the next person:

  • Lift the handset and then press ‘TRANS/PGM’
  • Then select option ‘[2] COS / SMS SERVICE’
  • Then select option ‘[1] COS DOWN’
  • ‘PROGAM’ Appears on the screen, hang up

How to find out the station password:

In LDK PCADMIN, the ‘Authorization Code Table (PGM227)’ seems to hold all the station passwords. It has 4 columns, Index, Value (this is the password), Day COS, Night COS.
The Index number, appears to line up with the Port number found in the Numbering Plan (PGM104-109).
By comparing the Station number and it’s port number in the Numbering Plan, and using that port number to match up with the index number in Authorization Code Table, I was able to work out the password (sounds complex, but easier when you attempt it).

This system was running the ‘Hotel’ software for the LG-Nortel LDK-300, I would assume that it would be the same in the LDK-130 (if it has a hotel software). I don’t think that the COS features are part of the standard non ‘Hotel’ software. I’m not sure.

LG Nortel – Phone Auto Answering Calls

Had a random issue, an LG Nortel phone was auto answering calls on speakerphone. It apparently is a ‘feature’.

On the screeen next to the phones name it had (H) instead of (T).
So it said ‘Andrew (H)’

How to fix.

  • Press. Trans/Pgm
  • Option 1 (Ring)
  • Option 2 (Answer Mode)
  • Select T(2)
  • Press Hold/Save to save it.

Thanks to this pdf: LG Quick Reference Guide 8000 Series.pdf

For pointing me in the right direction.

Set Intercom Answer Mode
This determines how your Station will ring when receiving an intercom call

  • Press TRANS/PGM button
  • Dial 1 3 and select
  • 1. for Hands free (Auto answer after a BEEP tone)
  • 2. for Tone ring
  • 3. for Privacy announce (Auto Answer but you must pick-up the handset to talk)
  • Press HOLD/SAVE button or the OK button

 

Standardized phone cap calculator

The other day I was trying to compare different phone caps across the multitude of carriers and I found the task quite daunting and difficult. The new price per unit or Standardized pricing that the supermarkets have been using is a great way to easily compare similar products. So I started thinking, why don’t we do the same for mobile phone plans? This would allow us, as customers to easily shop around and get the best deals, empowering us to make the best mobile phone plan choice that suits what we want and need.
And thus the phone cap comparing spreadsheet was born.
I now have 1 of my programmers working on turning it into something you can easily use on this site.
Watch this space over the coming weeks.

P.s I know the reason why this isn’t a popular thought, mobile phone companies like Telstra and Optus don’t want you to have the power to easily compare their plans.